NaturaRx Return Policy
Please read all paragraphs before you return an order!
We value our relationship with you and offer an Unconditional 100% Guarantee of Satisfaction for all of our products. Under this policy, if you are a U. S. retail customer, you may return to Natura Health Services, Inc. within 30 days, products that you purchased directly from us for a full refund of the purchase price paid, less freight charges. No questions asked! We are unable to accept returns for international orders.
Customer Service must approve all returns unless delivery was refused and we will issue a Return Material Authorization (RMA) number, which must be marked on the outside of each box. To obtain this number, please call us at 1-800-284-8880. Please read the following paragraphs before returning items:
All shipping charges incurred for returning merchandise is the sole responsibility of the customer, unless it is the error of Natura Health Services, Inc. For added assurance that your return reached us, you may wish to add delivery confirmation or other tracking service to the package being returned.
Please open all boxes immediately and check for contents and damage. We must know within 5 business days of receipt of any damage/problems.
If the packaging appears damaged on the outside, please refuse delivery from the carrier or please make sure that if you sign the shipper’s proof-of-delivery that you include a note stating that the package is/appears damaged.
If you do accept a damaged shipment, please inform us immediately.
Any order shipped with free shipping will be billed for shipping if the item is returned.
Credits generally occur within 7 to 14 days after we receive the return.
If you are a merchant selling Natura Health Services, Inc. products, unless the product is defective or damaged or the return is a direct result of a Natura Health Service, Inc. error, all sales are final and no refund will be given.
Problems, Questions, Suggestions?
If you have any problems with your order, please don’t hesitate to contact us:
Phone: (800) 284-8880 or (480) 451-0168
Email: customerservice@NaturaRx.com
